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We believe you deserve the very best. With a keen eye for detail and a commitment to consistently deliver the best, highest quality products, you can rest assured Luxy guarantees true luxury.
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What is the Charcoal Detox Shampoo and what are its benefits?
The Charcoal Detox Shampoo cleanses your hair and scalp of product build-up without stripping the hair. It’s an extra deep clean compared to other shampoos as it helps pull out impurities while being gentle enough for everyday use. It’s specially formulated for hair extensions and is safe for color-treated hair.
- Made in the United States
- Net Weight: 10.1 fl. oz. / 300 ml
- Scent: Moroccan Argan
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Featured Ingredients:
- Organic Baobab Oil: The baobab fruit has been nicknamed a "superfruit" due to its naturally occurring levels of omega-3 fatty acids, antioxidants and vitamin C.
- Activated Charcoal: Draws out impurities from deep within the pores.
- Aloe Vera: Natural botanical known for its anti-inflammatory and calming effects. It exhibits excellent moisturizing and hydration properties.
- Organic Apple Cider Vinegar: Natural preservative and cleaning agent. Removes buildup without stripping hair of natural oils and seals the cuticle. It helps to maintain healthy hair by restoring a healthy pH level. Helps with an itchy scalp, dandruff and hair loss. Naturally detangles.
- Grape Seed Oil: Leaves hair soft and moisturized. Helps restore hair's natural shine and vibrancy
- Vitamin B-5: Moisturizing and conditioning agent. Restores shine and luster to dull hair while also improving tensile strength.
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Charcoal Detox Shampoo Ingredients & Instructions
Ingredients: Water, Sodium C14-16 Olefin Sulfonate, Babassuamidopropyl Betaine, Glycerin, Polysorbate 80, Sodium Cocoyl Isethionate, Polyacrylate-33, Charcoal Powder, Vinegar*, Adansonia Digitata (Baobab) Seed Oil*, Glyceryl Stearate SE, Guar Hydroxypropyltrimonium Chloride, Potassium Sorbate, Panthenol (Vitamin B-5), Aloe Barbadensis Leaf Juice, Phenoxyethanol, Ethylhexylglycerin, Fragrance, Vitis Vinifera (Grape) Seed, Tromethamine.
*Certified Organic
Instructions: Apply to wet hair and massage to a gentle lather. Rinse thoroughly. Follow with the Luxy Hair High-Gloss Smoothing conditioner.
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What is the High-Gloss Smoothing Conditioner and what are its benefits?
The High-Gloss Smoothing Conditioner is a deeply hydrating, creamy conditioner that detangles, defrizzes, and leaves your hair feeling silky smooth with a healthy shine. It’s specially formulated for hair extensions and is safe for color-treated hair.
- Made in the United States
- Net Weight: 9.5 fl oz / 280 mL
- Scent: Moroccan Argan
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Featured Ingredients:
- Organic Baobab Oil: The baobab fruit has been nicknamed a "superfruit" due to its naturally occurring levels of omega-3 fatty acids, antioxidants and vitamin C.
- Organic Shea Butter: A natural butter derived from the shea nut that provides fatty acid rich moisture.
- Linseed Oil: Contains omega-3 alpha linolenic acid and vitamin E which encourages hair growth, strength and shine.
- Aloe Vera: Natural botanical known for its anti-inflammatory and calming effects. Exhibits excellent moisturizing and hydration properties.
- Grape Seed Oil: Leaves hair soft and moisturized. Helps to restore hair's natural shine and vibrancy.
- Vitamin B-5: Moisturizing and conditioning agent. Restores shine and luster to dull hair while also improving tensile strength.
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High-Gloss Smoothing Conditioner Ingredients & Instructions
Ingredients: Water, Glycerin, Cetearyl Alcohol, Stearyl Alcohol, Erythritol*, Cetyl Alcohol, Helianthus Annuus (Sunflower) Seed Oil, Oryza Sativa (Rice) Extract*, Coconut Alkanes, Behentrimonium Methosulfate, Adansonia Digitata (Baobab) Seed Oil*, Butyrospermum Parkii (Shea) Butter*, Panthenol (Vitamin B-5), Linum Usitatissimum (Linseed) Seed Oil, Guar Hydroxypropyltrimonium Chloride, Cetyl Hydroxyethylcellulose, Vitis Vinifera (Grape) Seed Oil, Coco-Caprylate/Caprate, Aloe Barbadensis Leaf Juice, Potassium Sorbate, Phenoxyethanol, Ethylhexylglycerin, Fragrance, Citric Acid
*Certified Organic
Instructions: After shampooing, squeeze out excess water from your hair and massage a quarter size amount of conditioner throughout the length of the hair (focusing on the ends). Rinse thoroughly after 3 to 5 minutes. -
Length Repairing Hair Mask Ingredients & Instructions
Ingredients: Water, Glycerin, Cetearyl Alcohol, Behentrimonium Chloride, Cocos Nucifera (Coconut) Oil*, Pyrus Malus (Apple) Fruit Extract, Lauryl/Myristyl Polyricinoleate, Coconut Alkanes, Adansonia Digitata (Baobab) Seed Oil*, Caryocar Brasiliense Fruit Oil, Panthenol, Sodium Gluconate, Guar Hydroxypropyltrimonium Chloride, Simmondsia Chinensis (Jojoba) Seed Oil*, Persea Gratissima (Avocado) Oil, Argania Spinosa Kernel Oil, Olea Europaea (Olive) Fruit Oil*, Vitis Vinifera (Grape) Seed Oil, Coco-Caprylate/Caprate, Prunus Armeniaca (Apricot) Kernel Oil*, Propanediol, Sodium Hyaluronate, Phospholipids, Xanthan Gum, Potassium Sorbate, Phenoxyethanol, Ethylhexylglycerin, Benzyl Benzoate, Fragrance, Pogostemon Cablin Oil, Citrus Aurantium Dulcis Oil, Citric Acid
*Certified Organic
Instructions: Apply a quarter size amount of conditioner to damp hair. Rinse thoroughly after 3 to 5 minutes. For added hydration, cover your hair with a reusable shower cap for 15 to 20 minutes.
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Can I return or exchange hair care products?
All haircare products are final sale. Thank you for your understanding.
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Can I order samples of your Luxy Hair Care products?
At this time we don’t offer samples of our full hair care range for purchase, however, starting Tuesday, April 5th, 2022, all orders will receive a sample of our Charcoal Detox Shampoo and High-Gloss Smoothing Conditioner until supplies last. This will be automatically added to your cart at the time of checkout without any code required.
All prices on the website include FREE standard shipping to applicable countries. Your clip-in Luxy Hair extensions ship from our warehouse in Utah (USA). You can exchange or refund your order within 60 days.
View full shipping & returns details
Frequently Paired With
Luxy Detangling Wet Hairbrush
Luxy Hair Care Collection
Want to insure your Luxies last? Our Hair Care collection is designed to prolong the lifespan of your set. Safe for both your Luxy Hair extensions and your natural hair, this product lineup is sure to keep your hair smooth, shiny, and tangle-free.
Sold separately and in solution-based bundles to target your specific needs. Go ahead and invest in the best, hair mileage guaranteed.
Key features:
- Leaping Bunny Certified and Vegan
- Free of Sulfates, Parabens & Phthalates
- Made with high quality clean ingredients
More Questions? Email us at info@luxyhair.com
Free Shipping to Select Countries!
- All U.S. orders include FREE standard shipping (excluding sample swatches).
- Canadian orders include FREE express shipping (1-5 business days) on orders over $250 USD.
- International orders pay a flat-rate $25 USD fee for express shipping (1-5 business days).
Products Lost or Damaged In Transit: All shipments are FOB (Free on Board), and ship from our warehouse located in Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but we are not responsible for such deficiencies. We encourage U.S. customers to opt-in for package insurance at checkout via Route.
Processing Time
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder. Standard & express shipping costs and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
USA State Sales Taxes
Please note that Luxy Hair charges state sales taxes on orders in the following states:
Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and New York.
These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays this amount collected to the state.
International Duties and Taxes
Canada
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). This means that you will not be required to pay any additional duties upon delivery.
At checkout, you will see taxes added to your order. This prepaid ahead of time will guarantee absolutely no additional charges when you receive your package.
United Kingdom, Germany, Australia, France, UAE, Switzerland, Europe
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). The cost of the price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery.
Other International
At checkout, you will have the option to prepay your duties and taxes. If you choose to not prepay, your order will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Salt Lake City, Utah (United States). Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Luxy Hair.
If you do prepay your duties and taxes at checkout (which is recommended by Luxy Hair to ensure a smooth delivery), your order will be shipped DDP (Delivered Duty Paid) which guarantees no additional charges at the time of delivery.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@luxyhair.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Delivered but Not Delivered
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please read this article for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We also encourage our U.S. customers to opt-in for package insurance at checkout via Route. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Military Mail
We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days.
At check-out, please select the United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific. For more information on military mail with USPS, please click here.
¹Luxy Hair is NOT able to ship to the following countries due to shipping complications: American Samoa, Costa Rica, Cuba, Egypt, Eritrea, French Southern Territories, Italy, Kuwait, Spain, Guam, Iraq, Libya, Panama, Russia, San Marino, Sudan, Tajikistan, Ukraine.
