Our hair accessories (ties/scrunchies, clips & headbands), Compact Mirror, Hair Extensions Application Kit, Extensions Carrier, Loop Hair Extensions Brush, Detangling Wet Hairbrush, Volumizing Velcro Roller Set & Deluxe Hair Extensions Styler are final sale. Thank you for your understanding.

As long as the Luxy Hair Signature Curler, heat protectant glove & heat resistant mat haven't been used and are in their original condition, you can start a return here within 60 days of purchase.

Limited One Year Warranty Terms & Conditions

Each Luxy Hair Signature Curler comes with a one year warranty. Luxy Hair will repair or replace (at our discretion) your unit free of charge for 12 months from the date of purchase if the Luxy Hair Signature Curler is defective in workmanship or materials.

Warranty Exclusions

• This limited warranty does not cover products damaged by any of the following:
• Damage due to misuse or abuse, such as incorrect voltage supply, dropping, or failure to follow enclosed instructions
• Tampering, such as repair or attempt to repair by the user or by a third party
• Use with unauthorized accessories
• Wrapping the cord around the Luxy Hair Signature Curler, causing premature wear & breakage
• Theft or loss of product
• Any other conditions beyond our control
• Only products purchased directly from Luxy Hair or an authorized Luxy Hair retailer with a valid proof of purchase are eligible for a replacement under this policy. Keep your original sales receipt as proof of purchase for warranty purposes

Starting The Process

Please email your order details along with a short description of the product issue to info@luxyhair.com - our Luxy Hair Support team will be happy to help!

To store your hair extensions, fold down the hook to open up the hanger, place your extensions onto the hanger with the hanger bar below the wefts, and lift the hook to close the hanger. Your hair extensions should feel secured once the hanger is closed. Then, simply unzip the Luxy Hair Extensions Carrier, slide it into the Carrier and move the hanger through the opening at the top. Once your hair extensions are neatly situated in, you may zip up the case and hang it in your closet for future use. Or, if you’re travelling, you can fold the hanger, roll the carrier up, button up the carrier, and tuck it into your luggage without it unravelling. Travelling with hair extensions just became so much more easier!

Not at all. The Deluxe Styler was carefully designed to help maintain the longevity of hair extensions. Even small details such as the teeth of the styler is rounded in order to hold the hair extensions in a way that causes absolutely no damage to them.