So many rave reviews
We believe you deserve the very best. With a keen eye for detail and a commitment to consistently deliver the best, highest quality products, you can rest assured Luxy guarantees true luxury.
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Can I exchange or return my Accessory?
Our hair accessories (ties/scrunchies, clips & headbands), Compact Mirror, Hair Extensions Application Kit, Extensions Carrier, Loop Hair Extensions Brush, Detangling Wet Hairbrush, Volumizing Velcro Roller Set & Deluxe Hair Extensions Styler are final sale. Thank you for your understanding.
As long as the Luxy Hair Signature Curler, heat protectant glove & heat resistant mat haven't been used and are in their original condition, you can start a return here within 60 days of purchase. -
How do I use the Luxy Loop Hair Extensions Brush?
Our Luxy Loop Hair Extensions Brush can be used in the same way as a regular hairbrush. We recommend to start brushing at the ends of your hair and to gradually work your way up to the roots.
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What is the benefit to using a Luxy Loop Hair Extensions Brush on my extensions?
Using a Luxy Loop Hair Extensions Brush on your extensions will actually prolong the lifespan of your set, as it will not cause any damage to the wefts, which you may otherwise experience with a regular hairbrush. The Luxy Loop Hair Extensions Brush has unique nylon loop bristles that easily glide through the hair and removes tangles without snagging on to your extensions, so you don’t have to worry about brushing carefully or avoiding the roots area.
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How is the Luxy Loop Hair Extensions Brush different from a regular hairbrush?
The biggest difference between our Luxy Loop Hair Extensions Brush compared to a regular hairbrush comes down to the bristles. The Luxy Loop Hair Extensions Brush was designed specifically for the use on all different types of hair extensions, as it has unique nylon “looped” bristles which easily glide through your hair and removes any tangles without snagging on to your extensions at the root. This, in turn, can prolong the lifespan of your extensions as it will not damage the wefts. This brush will also not create any discomfort during your regular brush routine as it will not pull or snag on your hair.
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Can I use the Luxy Loop Hair Extensions Brush on dry or wet hair?
The Luxy Loop Hair Extensions Brush works best on dry hair.
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Can I use the Luxy Loop Hair Extensions Brush on all types of extensions?
Yes, we designed our Luxy Loop Hair Extensions Brush to be used on all different types of extensions (including wigs), as well as synthetic and natural hair.
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How flexible are the bristles on the Luxy Loop Hair Extensions Brush?
The bristles on our Luxy Loop Hair Extensions Brush are very durable and flexible. The advantage to having flexible bristles means that it will be easier to brush through your hair and over the wefts, and will be less harsh on the scalp when detangling. It will also be easier to clean as well.
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Can I use the Luxy Loop Hair Extensions Brush on my natural hair?
Yes, the Luxy Loop Hair Extensions Brush can be used on natural hair.
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How do I clean the Luxy Loop Hair Extensions Brush?
Our Luxy Loop Hair Extensions Brush can be cleaned the same way as a regular hairbrush. Some popular techniques include using a toothbrush to brush out the hair or going old-fashioned and simply peeling the hair off from the flexible loop bristles with your fingers.
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What is the Luxy Loop Hair Extensions Brush made of?
Our Luxy Loop Hair Extensions Brush body is made of 100% natural FSC-certified maple wood with a white soy-based paint dipped handle.
We specifically chose maple wood as it’s a highly durable and sustainable material, maple trees grow really fast which means that as trees are harvested, new growth can quickly take its place.
All prices on the website include FREE standard shipping to applicable countries. Your clip-in Luxy Hair extensions ship from our warehouse in Utah (USA). You can exchange or refund your order within 60 days.
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Frequently Paired With
Luxy Luminous Shine Hair Oil
Luxy Hair Accessories
Our Tools & Accessories collection is specially created to make styling and caring for your Luxies (and your hair) a breeze. From staying ahead of trends to working on solves for all your hair woes, we’re committed to creating luxurious products that don’t compromise aesthetics or function.
Whether you’re looking to prevent tangles, curl your hair, or add some embellishment, our thoughtfully designed tools and accessories make doing your hair a treat.
Key features:
- Eco-conscious materials
- Sustainable manufacturing
- Luxurious quality & design
More Questions? Email us at info@luxyhair.com
Free Shipping to Select Countries!
- All U.S. orders include FREE standard shipping (excluding sample swatches).
- Canadian orders include FREE express shipping (1-5 business days) on orders over $250 USD.
- International orders pay a flat-rate $25 USD fee for express shipping (1-5 business days).
Products Lost or Damaged In Transit: All shipments are FOB (Free on Board), and ship from our warehouse located in Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but we are not responsible for such deficiencies. We encourage U.S. customers to opt-in for package insurance at checkout via Route.
Processing Time
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder. Standard & express shipping costs and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
USA State Sales Taxes
Please note that Luxy Hair charges state sales taxes on orders in the following states:
Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and New York.
These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays this amount collected to the state.
International Duties and Taxes
Canada
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). This means that you will not be required to pay any additional duties upon delivery.
At checkout, you will see taxes added to your order. This prepaid ahead of time will guarantee absolutely no additional charges when you receive your package.
United Kingdom, Germany, Australia, France, UAE, Switzerland, Europe
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). The cost of the price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery.
Other International
At checkout, you will have the option to prepay your duties and taxes. If you choose to not prepay, your order will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Salt Lake City, Utah (United States). Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Luxy Hair.
If you do prepay your duties and taxes at checkout (which is recommended by Luxy Hair to ensure a smooth delivery), your order will be shipped DDP (Delivered Duty Paid) which guarantees no additional charges at the time of delivery.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@luxyhair.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Delivered but Not Delivered
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please read this article for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We also encourage our U.S. customers to opt-in for package insurance at checkout via Route. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Military Mail
We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days.
At check-out, please select the United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific. For more information on military mail with USPS, please click here.
¹Luxy Hair is NOT able to ship to the following countries due to shipping complications: American Samoa, Costa Rica, Cuba, Egypt, Eritrea, French Southern Territories, Italy, Kuwait, Spain, Guam, Iraq, Libya, Panama, Russia, San Marino, Sudan, Tajikistan, Ukraine.
